22det Privacy Policy – Your information is safe with us

1 Introduction & Scope

By using the 22det platform, you automatically agree to this Privacy Policy. This policy applies equally to our website, mobile app, and all other digital services. We maintain full transparency in how we collect, store, and use your personal data.

22det believes privacy is a fundamental right. Please read each section of this Privacy Policy carefully before joining our platform. If you have any questions, our support team is always ready to help.

This Privacy Policy is written primarily with Bangladeshi members in mind. In the event of any inconsistency between the English and Bengali versions, the English version shall prevail.

2 What Data We Collect

22det only collects information necessary to operate the platform and improve our services. We never ask for excessive or unnecessary data. The categories of information we collect are listed below.

When you contact our customer support, records of those conversations may also be stored. This helps us improve our service quality and resolve any future disputes.

3 Purpose of Data Use

22det uses your information only for specific, legitimate purposes. We will never use your data for anything else without your explicit consent.

• Account registration and identity verification.
• Processing deposit and withdrawal transactions.
• Providing gaming services and customer support.
• Sending promotional offers and bonuses (only with your consent).
• Prevention of fraud, money laundering, and other illegal activities.
• Resolving technical issues and improving the platform.
• Fulfilling legal obligations and meeting regulatory requirements.

4 Data Sharing Policy

22det never sells or rents your personal information. However, limited data may be shared with trusted third parties under certain specific circumstances.

• Payment Provider: bKash, Nagad, Rocket — only the minimum data required to complete transactions.
• Technology Partner: Server hosting & security service providers.
• Legal Authorities: Mandatory disclosure upon court order or government directive.
• KYC Verification Provider: For identity verification purposes.

In all such cases, third parties are given only the minimum data required for the specific task. They are also bound by the same strict security standards as 22det's Privacy Policy.

5 Cookies & Tracking

22det uses cookies to keep its website and app running smoothly. Cookies are small data files stored in your browser that remember your session information.

• Essential cookies: For login sessions & security — cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: Statistics on how many times each page has been viewed.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

6 Data Security

22det follows the highest industry security standards to protect your data. Our security infrastructure is regularly audited by independent third parties.

• 256-bit SSL/TLS encryption — on all data transfers.
• Database encryption — for data at rest.
• Two-factor authentication — an extra layer of security for your account.
• 24/7 security monitoring & suspicious activity detection.
• Regular security updates and patch management.
• Staff security training and restricted data access.

7 Data Retention Period

22det does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration the account is active and for 5 years after closure.
• Financial Transactions: 7 years, as required by legal obligations.
• Support Conversations: Deleted after 2 years.
• Cookie & Session Data: Upon session end or a maximum of 30 days.
• Analytics Data: 1 year in anonymized form.

Once the designated retention period expires, your data is automatically deleted or anonymized so that you can no longer be identified.

8 Your Rights

You have several important rights regarding your data at 22det. To exercise any of these rights, please contact our support team.

• Right to Know: You can find out exactly what data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate data we hold about you.
• Right to Erasure: You can request that your data be deleted in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Right to Portability: You can receive your data in a portable format.
• Right to Object: You can object to receiving marketing communications.

9 Minor's Data

22det does not provide services to anyone under 18 years of age. We do not knowingly collect or store data from minors.

If a minor has accidentally created an account and this comes to our attention, the account will be closed immediately and all associated data will be deleted. Any parent or guardian wishing to report such a case should contact our support team directly.

10 International Data Transfers

Some 22det servers may be located outside Bangladesh. If your data is transferred to servers in another country, the same level of security is guaranteed.

• All international transfers are protected with encryption.
• Third-party server providers are contractually bound to comply with international data protection standards.
• Your data will never be transferred to countries with inadequate security standards.

11 Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

• Live Chat Support: Available 24/7
• Email: [email protected]
• Average response time: within 5 minutes